Key Elements Required for Successful Emergency Towing Services
If you already run a towing business, you understand that the industry is highly competitive. Private towing companies will do everything to get a license to operate in different jurisdictions. One way you can keep up with the competition is by differentiating your services by offering emergency towing. Since major Australian cities are 24-hour economies, emergency towing services are in high demand. Notably, the success of your emergency towing business hinges on certain elements. Read on to find out.
Sufficient Tow Operators
Tow truck operators deal with a lot, and at the end of the day, they are exhausted. For instance, they might encounter car owners who have illegally parked but do not want their vehicles towed nor pay a fine. In some cases, tow truck drivers must respond to a breakdown emergency several kilometres out of town. Therefore, if you introduce emergency towing services, the last thing you should do is adjust workers' shifts to accommodate the extra hours. For instance, it puts tow truck drivers at risk of accidents due to exhaustion. This is something you want to make sure you avoid with your workers. Therefore, make sure you have enough staff working reasonable hours per shift to avoid exhaustion.
Workers' Safety
Another area you need to consider is the safety of workers since some towing services are provided at odd hours of the night. As a business owner and employer, you owe your tow operators a duty of care, meaning that you must think about their safety when offering towing services at night. To enhance safety during emergency towing, you can equip tow trucks with IP (Internet Protocol) security cameras. Additionally, you can restrict your towing permits to specific areas so that your employees are not exposed to high crime spots. Besides, ensure that your tow trucks are equipped with light strobes and tow lights for enhanced safety during late-night emergency towing.
Drivers with Basic Mechanic Skills
Sometimes, clients call emergency towing services because of a flat tyre or a dead battery. Instead of towing a car to a service station several miles down the road and charging a client, a tow operator can help change the tyre or jump-start the battery. Such simple problems only need basic knowledge in car maintenance, which most tow operators can easily acquire. Stranded motorists will appreciate such services, especially from a service provider whose core business is towing.
To learn more, contact an emergency towing company.
